> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aihdstudio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Solutions to the most frequently reported problems in AIHDStudio.

## Generation issues

<AccordionGroup>
  <Accordion title="My generation is taking too long">
    Normal generation time is 15–30 seconds. If it's been over 90 seconds:

    1. Check your internet connection
    2. Refresh the page — your design may have completed and is waiting to display
    3. Try generating again

    If the issue persists, your credits will not have been charged for a failed generation.
  </Accordion>

  <Accordion title="The result looks nothing like the style I selected">
    Add more detail in the description field. The style dropdown sets a general direction, but the description field fine-tunes it. For example:

    *"Strict minimalist — only white and off-white walls, light oak floors, no decorative clutter, single statement plant"*

    Also see the [Better Results guide](/tips/better-results).
  </Accordion>

  <Accordion title="The AI is ignoring my uploaded photo">
    This usually means the image didn't upload correctly. Check that:

    * The file is JPG or PNG (not HEIC or WEBP)
    * The file size is under 10MB
    * Your internet connection is stable

    Try compressing the image and re-uploading.
  </Accordion>

  <Accordion title="My frame selection isn't being applied in the Art Visualizer">
    Make sure you've selected the frame *before* clicking Generate. If using a custom frame, confirm the custom frame image uploaded successfully (you'll see a thumbnail preview). Try regenerating.
  </Accordion>
</AccordionGroup>

## Account issues

<AccordionGroup>
  <Accordion title="I can't log in">
    1. Check you're using the correct email address
    2. Try **Forgot Password** to reset your password
    3. Clear your browser cache and try again
    4. If using Google sign-in, make sure you're using the same Google account you signed up with
  </Accordion>

  <Accordion title="My credits disappeared">
    Credits are deducted when a generation starts. Check your Gallery to confirm whether the generation completed. If a generation failed, credits should have been refunded automatically.

    If you believe credits were incorrectly deducted, contact support with the approximate time of the generation.
  </Accordion>

  <Accordion title="My payment failed">
    If your payment was declined:

    * Verify your card details are correct
    * Check with your bank — some banks block international online transactions
    * Try a different card
    * Paddle accepts Visa, Mastercard, and major debit cards
  </Accordion>

  <Accordion title="I was charged but my plan didn't update">
    Wait a few minutes and refresh your Settings page. If your plan still shows as Starter after 5 minutes, contact support with your payment confirmation email.
  </Accordion>
</AccordionGroup>

## Image and download issues

<AccordionGroup>
  <Accordion title="I can't download my design">
    Try a long-press on the image (mobile) or right-click → Save Image As (desktop). If the image isn't downloadable, open the Project Detail view and use the download button there.
  </Accordion>

  <Accordion title="My downloaded image has a watermark">
    Watermarks are applied to **Starter plan** exports. Upgrade to Pro or Business to remove watermarks. If you're on a paid plan and still seeing one, use the download button in the app rather than screenshotting.
  </Accordion>

  <Accordion title="The before/after comparison isn't showing for an old design">
    Before/after comparison requires both your original photo and the AI result to be saved. This feature was added after launch — designs generated before the feature was introduced will only show the AI output, not the original photo.

    All new designs automatically save both images.
  </Accordion>
</AccordionGroup>

## Still need help?

If your issue isn't covered here, contact us at **[support@aihdstudio.com](mailto:support@aihdstudio.com)** with:

* A description of the issue
* The approximate time it occurred
* Your account email
* A screenshot if relevant